SONORA / TERMS
Terms of use
Sonora is operated by dong in China. Public contact region: Shandong Binzhou, China. A street-level mailing address is not currently published.
Current service and sales status
Sonora accepts supported public video URLs and returns transcripts through Supadata. New transcriptions require purchased minutes; there is no daily free transcription allowance. One-time minute packs are available at Starter $9 / 120 minutes, Creator $19 / 300 minutes, and Pro $39 / 750 minutes. Transcription availability and results depend on the source and provider.
Accounts and minute packs
Google sign-in is required to buy or use purchased minutes. Minute packs are one-time purchases, not subscriptions. Minutes do not automatically expire and cannot be transferred between accounts. Only a verified Waffo completed payment linked to your Sonora checkout and account adds minutes; returning from checkout alone does not prove payment.
Paid generation
Fresh AI generation uses purchased minutes. Sonora verifies the video's duration with Supadata, rounds it up to whole minutes, and reserves that amount before submitting the job. A completed result spends the reserved minutes; a confirmed provider failure releases them. If the provider outcome is uncertain, minutes remain reserved for review. Closing the browser or stopping status checks does not cancel a submitted paid job or release its reservation. Signed-in users can find pending jobs and completed results through paginated lists in their account.
Refunds and account deletion
We offer a 14-day refund window for eligible one-time minute-pack purchases. Submit a refund request within 14 calendar days after the successful payment by contacting support with the account email and Waffo order or payment ID; do not send payment-card details. Waffo processes the refund, and Sonora changes your balance only after a confirmed refund is reported by a verified Waffo event. A partial refund removes the corresponding proportion of minutes from that purchase, rounded up to whole seconds; a full refund removes all its minutes. Minutes already spent are not erased. Your balance can become negative, and future purchases first offset that balance; Sonora does not make an automatic additional charge. Requests received after the 14-day window may require a manual review and are not guaranteed.
You may save, edit, and delete individual transcripts in History. Deleting a saved transcript does not delete payment or paid-job records. Accounts with any checkout attempt, including an unpaid or expired attempt, or with an order or paid-usage job require support-assisted deletion and payment review rather than self-service deletion, so delayed payments, remaining minutes, and transactions can be reconciled. Do not use another person's account or attempt to access another user's history.
Content and permissions
Submit only public video URLs and content that you have permission to process. You are responsible for complying with the source platform's rules and applicable law, and for reviewing the transcript before relying on or sharing it.
Contact
Support: [email protected].